2014年渣打银行Operations Assistant招聘信息

Department: Group Technology and Operations
部门：科技与运营部
Location: Fuzhou Branch
工作地点：福州

Scope of Role:

•To process daily transactions of Account Service, Cash Management Service Team and Trade Service Team efficiently and accurately.
确保有效和及时地处理账户服务部、现金管理服务部及贸易服务部每天的交易。
•To fully observe the current policies, operations procedures, service standard and regulations requirements when processing transactions.
确保所有交易的处理遵循现行政策、操作流程、服务标准和法规的规定。

Key Responsibilities/Challenges:

•Strictly follow ASU & CMS & TRADE DOI and JD, ensure the implementation of internal policy and compliance of regulatory requirements.
严格遵守账户服务、现金管理服务及贸易服务内控制度和岗位职责,确保国家法律规定和内部规章制度的贯彻执行。
•Timely and accurate resolution to all customer enquiries on ASU & CMS & Trade related services and products.
及时、准确地处理客户有关账户服务、现金管理服务和贸易服务产品的问题。
•Act as “single window” into our Import and export Trade services, and scan transaction document to back office
作为独立的窗口，进行操作中心与客户的沟通和服务，并扫描交易文件至后台。
•To maintain quality standards to ensure our services for related products, meets customers’ total needs, and that continued effort is made to exceed customer’s expectation.
保证相关产品操纵及服务的高质量，努力满足客户需求，持续增进服务品质以超越客户期望。
•To check report and finish the product related returns in time, establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials.
检查并及时完成相关报表，保留完整的会计、统计和业务档案，确保原始记录，合同和各种资料的一致、真实、完整。
•To perform call back as per the requirements and threshold of updated DOI.
按照更新的业务操作手册的要求及相关额度对交易进行电话回访。
•To perform signature verification (S.V.) for transaction amount within USD500k (included), for transaction amount over USD500k, perform S.V. and pass to section chief/officer/Manager to double S.V. To perform signature verification (S.V.) according to trade SV policy.
对于金额在50万美金以内及50万美金的交易进行印鉴核实，对于超出50万美金的交易进行印鉴核实并且交给组长/主任/经理进行双重核印。并且严格按照贸易产品的核印操作要求进行印鉴核实。
•To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.
为客户提供满意服务方案并支持并协助操作中心的工作。
•To be aware and identify opportunities for cross selling the Bank’s products.
积极为银行拓展业务。
•To be responsible for account related entry/deal input and checking, ensure the effective control of risks through proper authority mechanism.
负责相关交易录入和初审,遵守分级授权机制,确保业务按风险程度得到有效控制。
•Help vet suspicious money laundering cases, where necessary, before sending them to Country Money Laundering Prevention Officer.
在发送大额反洗钱交易到相关主管之前，预先合理的审核资料。
•Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct.
日常工作必须符合反洗钱制度及行为规范的要求。
•Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity.
要时刻警惕客户异常和可疑行为，并迅速报告主管任何可疑交易。
•Periodically to do compliance self-checking of daily processing, escalate according to acceptable risk threshold.
定期对日常操作进行合规性自查,根据可接受的风险程度逐级汇报。
•Periodically to do job rotation and take mandatory leave as per annual leave policy.
执行定期关键岗位的轮换和强制休假制度。
•Be familiar with BCP plan and test periodically.
熟悉业务应急预案并参与定期测试。
•Attend and finish internal and external training to be skilled and qualified for the job.
参加并完成银行内外部的各项培训,使之具备胜任本岗位的专业知识和技能。
•Safe keep and register business chops, user Id password and critical vouchers, follow handover policy if applicable
妥善保管业务用章,操作密码和重要凭证,办好交接和登记手续。
•Periodically back up other Clerk job within branch WBO if related concerned party is not available.
在企业银行营运部其他单位的相关人员不在时，定期替补其他人员的工作。

Selection Criteria:

•College/University degree
专科/本科学历
•Knowledge in PBOC/SAFE/CBRC regulations
中国人民银行/国家外汇管理局/中国银行业监督管理委员会法规的了解
•General knowledge of Trade service and Accounting
贸易服务和会计方面基础知识
•Creativeness in generating constructive new ideas
善于提出建设性的意见
•Good command of both written and spoken English
良好的英文会话和书写能力
•Organizing skills and Interpersonal skills
组织和交流能力
•Computer skills
计算机技能
•Familiar with UCP600/ISBP/ICC522
熟练掌握UCP600/ISBP/ICC522

Please send your resume to:tasfgto.chinahr@sc.com, with the position and location in subject.
To apply, visitwww.standardchartered.com/careers

请将简历发送至：tasfgto.chinahr@sc.com，并在邮件主题中注明您所应聘的职位名称及地区。
想了解更多渣打银行的职位信息，请登录：www.standardchartered.com/careers